Politique d'expédition

We only deliver within Switzerland using Swiss Post. All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Swiss Post's delivery standard is 2 to 3 days. Please note that some potential delays due to a high volume of orders and postal service problems that outside of our control.

How much is the delivery fee?
Shipping charges for your order will be calculated and displayed at checkout. Free shipping on orders over 100 chf.

How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at shop@sumomo.ch with your name and order number, and we will look into it for you.

What do I do if my item arrives damaged?
In the event that your order arrives damaged in any way, please email us as soon as possible at shop@sumomo.ch with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at shop@sumomo.ch.